Help
Carrier Connect is where health insurance companies apply to offer health insurance plans in the Postal Service Health Benefits (PSHB) program.
Postal Service employees and annuitants
Postal Service employees, Postal Service annuitants, and their eligible family members should visit the Postal Service Health Benefits (PSHB) frequently asked questions to learn more about health insurance coverage.
Health insurance companies
Please email CarrierConnect@opm.gov if you need assistance with creating a Carrier Connect account, using Carrier Connect, or submitting a PSHB program application.
In this section
Set up phishing-resistant multi-factor authentication
White House Executive Order 14028 requires federal systems to have phishing-resistant multi-factor authentication to protect against sophisticated online attacks. To comply with this order, you must now use a FIDO2 certified security key authenticator level 2 (FIPS) to log in to Carrier Connect.
Once a team member's account is approved, OPM will send out instructions on how to register their FIDO2 key.
Apply to participate in the Postal Service Health Benefits (PSHB) program
The deadline for carriers to apply to offer health plans in the PSHB Program was August 31, 2023.
If you are a carrier that submitted an application, expect a notification about the status within 60 days.
Submit a PSHB Annual Benefit and Rate Proposal
Please refer to the Technical Guidance and Instructions for the Benefit Proposals and related rate proposal carrier letters for instructions. These can be found on OPM's PSHB program carrier letters page.
Add new team members to Carrier Connect
Contacts can review, edit, and submit information for this health plan's participation in PSHB. Only contacts with the Administrator role can submit information to OPM on behalf of the health plan.
- Sign in and go to Health Plan Team Members.
- Under 'Add new team members', click on 'Request New Team Member'.
- Fill in the person's information and submit.
New team members are reviewed by OPM. Once approved, they will receive an email with information about how to set up an account.
Remove team members from Carrier Connect
Request changes if you need to modify or delete existing team members.
- Sign in and go to health plan team members.
- Under 'Current team members', click on 'Request Team Change'.
- Send a message with the name and email of the person you want to remove.
Contact us
If you have additional questions, please send an email to carrierconnect@opm.gov.